Job Description

Seeking Breakthrough Makers

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation. At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric careand your career. CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview

This position will support Epic and other patient experience vendor applications. A System Analyst Principal is a senior level position in the System Analyst job family. A person in this position will be required to work with and across teams of analysts to provide advanced level support for their customers. Performs advanced system configuration changes and maintenance to support the lifecycle of the application. Recommends design enhancements and changes for complex systems. Required to mentor other staff and lead teams. Subject Matter Expert in their domain.

The department works approximately 80% remotely, 20% on site in our Philadelphia offices on an as-needed basis.

What You Will Do

Performs operational support, maintenance and system configuration as defined in departmental operating procedures and recommends operational and process improvements.

• Identifies, analyzes and resolves data and system issues of advanced complexity.
• Works independently and leads teams in support of team initiatives and projects; manages cross functional work teams with no direct reports.
• Demonstrates advanced proficiency in gathering requirements, developing specifications, preparing and reviewing documentation.
• Develops, validates and executes comprehensive test plans.
• Performs 24/7 on call support if applicable.
• Communicates effectively, negotiates changes, and assists in prioritization of tasks with clients, vendors, colleagues, and senior leadership.
• Acts as a Subject Matter Expert in their area of application or domain.
• Educates and coaches other team members; provides quality reviews of other work products such as system documentation and requirements.
• May be required to travel to/from and work in the various CHOP locations, including patient care areas.
• May be required to travel for mandatory certifications.
• May be designated a "Health Care Worker"
• May be required to represent DTS and/or present to various Hospital Clinical and/or Operations committees.
• Understand and comply with all enterprise and DTS departmental information security policies, procedures and standards.
• Support the integration of information security in the development, design, and implementation of Hospital Technology Resources that process, transmit, or store CHOP information.
• Support all compliance activities related to state, federal regulatory requirements, healthcare accreditation standards, and all other applicable regulations that govern the use and disclosure of patient, financial, or other confidential information.

Education Qualifications

• Bachelor's Degree - Required
• Bachelor's Degree with a field of study in Computer Science, IS, Business, or Healthcare - Preferred

Certification Qualifications

Epic MyChart certification Preferred

Epic Ambulatory, Cadence or Epicare Link Preferred

Experience Qualifications

• At least five (5) years of experience working within a healthcare environment or within Information Systems - Required
• Experience with AI and/or automation Preferred
• Experience with hospital patient experience products Preferred

Skills and Abilities

• Excellent communication and teamwork skills including conflict resolution (Required proficiency)
• Advanced critical thinking, problem-solving and troubleshooting skills. (Required proficiency)
• Proficient skills in Microsoft Office products. (Required proficiency)
• Ability to facilitate meetings with senior leaders and cross functional groups (Required proficiency)
• Advanced documentation skills (Required proficiency)
• Mentoring and teaching of staff (Required proficiency)

SALARY RANGE: $104,600.00 - $138,600.00 Annually

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.

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